Zendesk AI

Zendesk AI is the intelligence powering the Zendesk Resolution Platform, providing AI tools for agents and admins and automating customer interactions with AI agents.

AI agents are autonomous systems that understand and resolve complex issues on any channel, reason across multi-step requests, execute actions across business systems, and improve based on outcomes.

It automates tasks, routes and prioritizes tickets, speeds response and resolution times, and learns from each interaction to improve over time.

Some AI capabilities are included in Zendesk Suite plans, while additional agent and admin tools are available in the Copilot add-on. Pricing and packaging are on the Zendesk pricing page.

Suite Team includes AI Agents, AI Knowledge Base, and AI Action Builder; Suite Professional adds Admin Copilot, App Builder, Writing Tools, and Quick Reports; Suite Enterprise + Copilot adds Intelligent Triage, Auto Assist, and Generative AI for Voice.

Pricing is per agent per month when paid yearly: Support Team $19, Suite Team $55, and Suite Professional $115. Suite Enterprise + Copilot requires contacting sales.

Zendesk AI uses a flexible, modular architecture with multiple leading LLMs, including OpenAI with zero data retention endpoints and models hosted on Microsoft Azure, Amazon Bedrock, or Google Cloud Platform.

Zendesk AI is built on privacy, security, and compliance principles by design, with details available in the Zendesk Trust Center.