AI Knowledge Base Q&A Tools
PRODUCT OVERVIEW
Fin is an AI customer agent built by Intercom for customer service, sales, ecommerce and success teams. It trains on your help center, website, PDFs or connected knowledge sources like Notion and Confluence, then answers customers across chat, email, voice, social messaging, Slack and API channels. Guidance, Procedures and integrations let Fin read and write to systems such as Shopify, Stripe and Slack, and hand off unresolved conversations to a supported helpdesk. Teams test with Simulations and Evals, monitor quality through Analyze, and improve over time with Operator. Fin works natively with the Intercom helpdesk or alongside Salesforce, HubSpot, Freshdesk and Zendesk. Pricing is outcome-based at $0.99 per outcome, with a 14-day free trial and no credit card required.
Start with your help center, website or PDFs, or connect knowledge sources such as Notion, Confluence and Box so Fin can answer from your documentation.
Add Guidance, Procedures and integrations that let Fin read and write to your systems and complete workflows, including handoffs.
Publish Fin to chat, email, voice, social messaging, Slack and API channels, and connect a supported helpdesk for handoffs.
Run Simulations and Evals, review AI-powered Insights and QA, and use Operator to surface trends and recommend improvements.
Resolving customer support questions automatically across channels
Handling inbound sales conversations end-to-end
Supporting the ecommerce shopping journey with order and delivery answers
Onboarding and re-engaging customers for success teams
Adding an AI agent to an existing helpdesk such as Zendesk or Salesforce
Testing and improving AI answer quality with Simulations and Evals
Fin is priced at $0.99 per outcome. You are charged at most once per conversation, and spending limits and alerts help keep costs predictable.
An outcome is counted when a customer confirms their issue is resolved, when they do not ask for more help after Fin responds, or when Fin completes a workflow including handoffs.
Yes. Fin works with helpdesks including Salesforce, Zendesk, HubSpot and Freshdesk, at $0.99 per outcome with a $49 monthly minimum that includes 50 outcomes and no seat costs.
Yes. A 14-day free trial is available with no credit card required and includes all features, Fin and add-ons.
Fin supports chat, email, voice, social messaging, Slack and API channels, so customers get answers wherever they reach you.
You train Fin with your help center, website or PDFs, or connect sources such as Notion, Confluence and Box, then add Guidance, Procedures and integrations.
Pro is an optional $100 per workspace per month add-on that includes Operator, analysis of 500 conversations per month and 6,000 credits per month, with additional credits at $0.01 each.
Copilot is $29 per teammate per month billed annually, or $35 billed monthly, for unlimited usage. Each agent also gets 10 Copilot and 10 AI Auto-translation conversations free each month.
Fin is priced at $0.99 per outcome. An outcome is counted when a customer confirms resolution, does not ask for more help after Fin responds, or Fin completes a workflow including handoffs; you are charged at most once per conversation. A 14-day free trial is available with no credit card required.
Combines the Fin AI Agent with the Intercom helpdesk as a natively integrated customer service platform. Intercom seats are billed separately per seat per month.
Adds Fin to an existing helpdesk such as Freshdesk, Salesforce, HubSpot or Zendesk. Billed per outcome with a $49 monthly minimum that includes 50 outcomes.
Optional add-on with advanced AI features for analyzing performance, monitoring quality and improving Fin, plus Operator for customer operations.
Optional personal AI assistant in the inbox that helps agents resolve conversations faster. Billed annually at $29 or monthly at $35 per teammate.
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