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- Introduction
- ServiceNow's AI capability that applies machine learning to workflow data for classification, similarity, and prediction within ServiceNow workflows.
- Added on
- 11/4/2026
- Pricing
- Not specified
- Official links
- Website, company & support ↗
PRODUCT OVERVIEW
What is ServiceNow Predictive Intelligence?
ServiceNow Predictive Intelligence is a machine-learning capability within the ServiceNow AI Platform that applies predictive models to workflow data. It supports classification, similarity, and prediction so teams can categorize records, surface similar items, and anticipate outcomes inside ServiceNow workflows. It is intended for organizations using ServiceNow to improve routing, prioritization, and decision-making across service and operations processes. Access is arranged through ServiceNow sales and demo channels, and technical documentation is available on the ServiceNow documentation site.
ServiceNow Predictive Intelligence Features
Machine learning applied to ServiceNow workflow data
Classification of records
Similarity detection across items
Prediction of outcomes within workflows
Part of the ServiceNow AI Platform
ServiceNow Predictive Intelligence Use Cases
Categorizing and routing incoming records in ServiceNow
Surfacing similar historical items to support decisions
Anticipating outcomes to prioritize workflow tasks
ServiceNow Predictive Intelligence FAQs
It is a ServiceNow AI Platform capability that applies machine learning to workflow data for classification, similarity, and prediction.
The supplied pages describe classification, similarity, and prediction applied to workflow data within ServiceNow.
It is part of the ServiceNow AI Platform and is used within ServiceNow workflows.
Organizations using ServiceNow to improve routing, prioritization, and decision-making across service and operations processes.
Access is arranged through ServiceNow sales and demo channels; see the contact page to get started.
ServiceNow publishes Predictive Intelligence documentation on its documentation site.
ServiceNow Predictive Intelligence Official Information
- Company
- ServiceNow
- Website
- https://servicenow.com/products/predictive-intelligence.html
- Documentation
- https://www.servicenow.com/docs/r/intelligent-experiences/predictive-intelligence/predictive-intelligence-landing.html
- Contact
- https://www.servicenow.com/contact-us.html
ServiceNow Predictive Intelligence Pricing
No public pricing amounts were evidenced on the supplied pages; access is arranged through ServiceNow sales and demo channels.
See the official website for current pricing.
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