AI Customer Support Tools
PRODUCT OVERVIEW
Talkdesk AI is the agentic AI layer of the Talkdesk contact center platform, built around Customer Experience Automation (CXA). It orchestrates purpose-built AI agents across voice and digital channels to automate self-service, resolve complex requests, and trigger workflows, while Copilot supports human agents with next-best-action guidance, knowledge-base answers, and automatic interaction summaries. Navigator routes inquiries to the best outcome, Interaction & Quality Analytics transcribes and analyzes interactions for topics, intent, and sentiment, and the CXA Operations Center lets supervisors monitor and control AI outcomes with guardrails. It is intended for contact centers and CX teams in industries such as banking, insurance, retail, healthcare, travel, and hospitality, and integrates with systems including Salesforce, ServiceNow, Zendesk, and Shopify. Access is arranged through demos, expert consultation, and industry pilots.
Use the official demo request form to see the agentic AI contact center platform in action.
Contact Talkdesk sales to discuss pricing, deployment, and which AI products fit your contact center.
Pick an AI agent built for your industry and run a pilot in your environment; Talkdesk states ROI can be proven in 30 to 45 days.
Integrate with CRM, helpdesk, commerce, and collaboration tools such as Salesforce, ServiceNow, Zendesk, and Shopify.
Use the CXA Operations Center to design automation flows and monitor AI outcomes with built-in guardrails.
Automating routine customer questions across voice and digital channels
Supporting human agents with real-time guidance and knowledge
Routing incoming inquiries to the right automated or human outcome
Analyzing every interaction for topics, intent, and sentiment
Running industry-specific AI agent pilots in banking, insurance, retail, healthcare, travel, or hospitality
Supervising and optimizing AI automation in production
It uses artificial intelligence to manage and support customer interactions across voice and digital channels through virtual agents, automation, and real-time analytics, and can resolve issues end-to-end without human involvement.
Agentic AI automates self-service support across voice and digital channels, supports human agents with real-time guidance and suggestions, and simplifies workflows and knowledge management behind the scenes.
It handles routine interactions end-to-end, supports agents during live interactions with guidance and summaries, and analyzes interaction data to surface patterns and process gaps.
Core technologies include natural language processing, machine learning, and multi-agent orchestration, supported by integrations with CRM platforms, knowledge bases, and backend systems.
Enterprise platforms protect sensitive data through encryption, strict access controls, and continuous monitoring; Talkdesk cites compliance certifications including SOC 2, HIPAA, GDPR, PCI-DSS, and FedRAMP.
Traditional KPIs such as average handle time, first contact resolution, CSAT, and customer effort score remain important, complemented by AI-specific indicators like containment rate, deflection rate, and solution rate.
Talkdesk AI Gateway lets brands adopt agentic AI without overhauling their contact center by integrating with existing systems, avoiding costly IT projects and replacements.
You can request a demo, talk to an expert, or start an industry AI pilot; Talkdesk states a pilot can prove ROI in 30 to 45 days.
Prices are listed in USD per user, per month on Talkdesk's CX Cloud pricing page. Government industry cloud is custom-priced. Talkdesk Express for small businesses (under 50 employees) is offered in the US & Canada with 25 licenses and $100 in free credit, no commitment or contract required; no recurring price is published for it. Add-ons and recommendations require contacting sales.
Entry-level digital engagement edition for teams handling email, chat, SMS and social channels. Includes CXA, routing, dashboards, reports and API access.
Voice-focused edition adding voice engagement, speech recognition and voicemail transcription. Includes CXA, routing, business intelligence and API access.
Omnichannel and workforce management edition that builds on Essentials with advanced reporting and workforce tools. Choose from one of four add-ons.
Industry-tailored cloud edition with all Elite capabilities plus purpose-built industry solutions. Government is custom-priced.
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