Agentforce
Salesforce's platform for building, deploying, and managing AI agents that work with humans across sales, service, and other CRM workflows.
AI Agents & Automation ToolsFreemium
AI Customer Support Tools
- Introduction
- AI concierge platform for building, optimizing, and scaling customer support agents across chat, voice, and email.
- Added on
- 10/27/2026
- Pricing
- Not specified
- Official links
- Website, company & support ↗
PRODUCT OVERVIEW
What is Decagon?
Decagon is an AI concierge platform that helps enterprises build, optimize, and scale AI agents for customer experiences. Teams define agent workflows in natural language using Agent Operating Procedures (AOPs), then refine behavior with testing, experiments, and observability. Decagon unifies chat, voice, and email in one intelligence layer, with pre-built integrations, insights and reporting, and always-on QA. Duet acts as an AI partner that generates AOPs from past conversations and iterates on agents. It is aimed at CX, support, and engineering teams at enterprises across industries such as financial services, retail, travel, and technology. Access is arranged through a demo request.
How to use Decagon
- 1
Request a demo
Submit your work email on the Decagon site to request a demo and discuss deployment for your support organization.
- 2
Define agent workflows with AOPs
Write inbound and outbound workflows in natural language, similar to training human agents on standard operating procedures.
- 3
Deploy across channels
Run agents across chat, voice, and email from a single intelligence layer so experiences stay consistent.
- 4
Optimize with testing and experiments
Use simulations, live A/B testing, tracing, and Watchtower QA to validate and improve agent behavior.
- 5
Iterate with Duet
Let Duet generate AOPs from transcripts, detect gaps, and stage recommended updates for human review.
Decagon Features
Agent Operating Procedures (AOPs) defined in natural language
Unified chat, voice, and email channels
Duet AI partner for automated AOP generation and iteration
Testing and QA with simulations at scale
Live A/B experiments
Watchtower always-on QA
Insights and reporting with voice-of-customer analytics
Pre-built integrations and connectors
Decagon Assist for human agents with summaries, replies, and live translation
Git-based versioning and guardrails for brand voice and escalations
Decagon Use Cases
Automating high-volume customer support inquiries across chat, SMS, and WhatsApp
Deploying voice AI agents for natural, on-brand phone conversations
Resolving customer issues through always-on email experiences
Giving CX teams ownership of agent workflows without engineering bottlenecks
Stress-testing agent behavior with simulations before production
Surfacing customer trends and pain points from live conversations
Decagon FAQs
Decagon is an AI concierge platform for building, optimizing, and scaling AI agents that handle customer experiences across chat, voice, and email.
Decagon unifies chat, voice, and email within a single intelligence layer, and chat can extend to web live chat, SMS, WhatsApp, and more.
AOPs let teams define agent workflows in natural language, similar to training human agents with standard operating procedures, instead of complex SDKs.
Duet is an AI partner that helps teams build self-improving agents, including automated AOP generation from past conversations and staged updates for human review.
Decagon offers simulations at scale, live A/B experiments, real-time tracing, and Watchtower always-on QA to validate and refine agent behavior.
Yes, AOPs integrate with support tools, pulling live data and triggering workflows across systems, and Decagon offers pre-built connectors.
Access is arranged by requesting a demo through the Decagon website using your work email.
Decagon Assist supports customer care teams with autogenerated summaries and replies, in-tool actions, live translation, and analytics on team performance.
Decagon Official Information
- Company
- Decagon
- Website
- https://decagon.ai/
- Support
- support@decagon.ai
- Contact
- https://decagon.ai/get-a-demo
Decagon Pricing
No public pricing is listed on the supplied pages; access is arranged through a demo request.
See the official website for current pricing.
COMMUNITY REVIEWS
Decagon User Reviews
No reviews yet.
Decagon Alternatives
HubSpot AI
HubSpot's Agent Hub for building, managing, and running AI agents across marketing, sales, and customer service on the HubSpot platform.
AI Agents & Automation ToolsFreemium
Yuanqi
Tencent Yuanqi is a platform for creating, sharing and discovering AI agents, including WeChat Official Account agents, customer service bots and IP digital twins.
AI Agents & Automation ToolsNot specified
