AI Customer Support Tools
PRODUCT OVERVIEW
LivePerson is an enterprise conversational AI platform that helps brands design, simulate, validate, and continuously improve AI agent and human agent conversations. Its Conversational Cloud orchestrates messaging and voice across channels such as web, app, SMS, WhatsApp, and more, while tools like Conversation Builder, Intent Manager, KnowledgeAI, and AI Annotator let teams build chatbots, ground answers in existing content, and refine intent models. Syntrix simulates thousands of customer interactions to test AI agents and train contact center staff before launch. Built for CX leaders, contact centers, and digital teams in industries such as financial services, retail, travel, healthcare, and telecom, it emphasizes open integrations, analytics, and enterprise-grade security. Access is arranged through sales quotes and demos rather than self-serve signup.
Use the official request-a-demo form to see the Conversational Cloud in action and discuss your contact center or digital care requirements.
Contact sales through the quote request page to discuss Bronze, Silver, or Gold packaging and the entitlements that fit your organization.
Use LivePerson AI Studio to design individual AI agents with drag-and-drop components, then test them with built-in simulation tools before going live.
Connect multiple AI agents, chatbots, and human agents into broader sales and service workflows that scale across messaging channels.
Connect knowledge bases, CRMs, or CMS content so bot and human agents can provide consistent answers, with Hallucination Detection available to check reliability.
Let agents label misunderstood consumer intents as they resolve inquiries, then use those annotations to update intent models and improve containment.
Automating customer care inquiries across messaging channels with AI chatbots
Routing customers to the right AI agent, human agent, or team based on intent
Turning knowledge bases, policies, and FAQs into consistent customer answers
Qualifying leads and collecting data through conversational forms
Simulating customer interactions to test AI agents before launch
Training contact center agents with simulated conversations
Modernizing voice experiences with LLM-powered voice bots
Unifying conversation analytics across voice and messaging
LivePerson describes an AI chatbot as the digital system programmed to provide automated responses, while Conversational AI refers to the AI technology behind chatbots that makes them more human-like through natural language processing and machine learning.
According to LivePerson, chatbots follow scripted paths for well-defined tasks, while AI agents analyze past interactions, reason, adapt, and act with more autonomy to complete tasks that would normally require human agents.
LivePerson recommends AI Studio to design and test individual AI agents with drag-and-drop tools, and Conversation Builder to orchestrate multiple agents and integrate them into broader customer journeys.
Pricing is organized into Bronze, Silver, and Gold packages with minimal add-ons and no service fees. Specific amounts are provided through a quote request, and some entitlements require discussion with sales representatives.
Bronze focuses on boosting agent efficiency with a messaging-first workspace, including a multi-channel agent workspace, administrative tools, messaging channels, Integration Hub access, and standard technical support.
Gold enhances personalization with advanced analytics and Generative AI, including Copilot Assist, Copilot Rewrite, AI Agents such as KnowledgeAI Agent and Routing AI Agent, Hallucination Detection, Prompt Library, and bring-your-own LLM.
Syntrix simulates thousands of real customer interactions to validate AI agents and train contact center agents before they interact with a customer.
AI Annotator uses machine learning to flag consumer intents that bots do not understand, so agents can label the intent as they resolve the inquiry, training bots in real time without coding.
Pricing is organized into Bronze, Silver, and Gold packages with minimal add-ons and no service fees; specific amounts are provided through a quote request. Some entitlements, including Analytics Studio, Proactive Messaging, and Generative AI tokens, require discussion with sales representatives.
Entry package focused on boosting agent efficiency with a messaging-first workspace.
Mid-tier package that adds intelligent automation to increase self-service.
Top-tier package that enhances personalization with advanced analytics and Generative AI.
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