AI Customer Support Tools
PRODUCT OVERVIEW
Salesforce Service AI is Salesforce's customer service AI offering, bringing humans and AI agents together on one platform to cut service costs. It spans Agentforce service agents for agentic self-service, Einstein Service Replies that draft responses for support teams, and AI knowledge management that grounds answers in service knowledge. Teams can deploy self-service experiences, assist human agents, and connect service operations across channels. The page positions it for customer service and contact center organizations seeking to automate routine support and scale self-service. Access is discussed through Salesforce Service pricing and free trial sign-up options, with detailed pricing available from Salesforce.
Review the Salesforce Service AI page to understand Agentforce service agents, Einstein Service Replies, and AI knowledge management capabilities.
Use the Salesforce Service free trial sign-up linked from the Service AI page to evaluate the service platform.
Check the Salesforce Service pricing page for editions and contact Salesforce for detailed pricing information.
Work through Salesforce Trailhead quick-look modules on Einstein for Service and Agentforce service agents to understand setup and use.
Automating routine customer support inquiries with AI agents
Scaling self-service so customers resolve issues without a human agent
Assisting human service agents with drafted replies
Grounding service answers in managed service knowledge
Reducing customer service costs across support channels
It is Salesforce's customer service AI offering that combines Agentforce service agents, Einstein Service Replies, and AI knowledge management on the Salesforce service platform.
They support agentic self-service, handling customer service interactions so humans and AI agents work together on one platform.
It drafts service replies for support teams, helping human agents respond to customer inquiries.
It grounds service answers in managed knowledge so self-service and agent-assisted responses draw on service knowledge.
Salesforce points visitors to its Service pricing page and contact options for detailed pricing information; the supplied pages do not list specific Service AI prices.
The Service AI page links to a Salesforce Service free trial sign-up. Trial subscriptions cannot be used in a production capacity and are for non-production purposes only.
Salesforce Trailhead offers quick-look modules on Einstein for Service and Agentforce service agents, linked from the Service AI page.
It is aimed at customer service and contact center organizations that want to automate support, scale self-service, and assist human agents.
Prices are shown in USD per user per month as documented on Salesforce pricing pages; some plans are billed annually. Slack Enterprise+ and other enterprise tiers are contact-sales only and have no published price. Salesforce notes that pricing pages are for information only and subject to change.
A no-cost Salesforce sales suite for getting started with core CRM tools. It is the entry tier below Starter Suite.
An entry-level paid sales suite for small teams needing core sales automation. It adds paid CRM capabilities above Free Suite.
A mid-tier sales suite adding more sales tooling and app customization. It sits between Starter Suite and Core.
A sales suite tier that adds Agentforce for Sales availability and Flex Credits. It is positioned above Pro Suite.
A higher sales suite tier adding more AI and sales program capabilities. It sits between Core and Max.
The top sales suite tier bundling the fullest set of sales and AI capabilities. It is the highest-priced sales suite option.
A no-cost Slack plan for basic team collaboration. It has usage limits on history, huddles, and app integrations.
A paid Slack plan for small teams needing fuller collaboration features. It is priced per user per month.
A paid Slack plan for larger organizations needing advanced collaboration and administration. It is priced per user per month.
An AI add-on for Service Cloud editions that adds generative service AI and an unmetered employee agent. It is billed annually per user.
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