Omnichannel Suite
$110USD / per agent/month
AI Customer Support Tools
- Introduction
- Enterprise CX AI platform for orchestrating human and AI agents to automate customer service and empower contact center workforces.
- Added on
- 11/14/2026
- Pricing
- Not specified
- Official links
- Website, company & support ↗
PRODUCT OVERVIEW
What is NICE CXone AI?
NICE CXone AI is the enterprise customer experience AI platform from NICE, designed to orchestrate human and AI agents across customer service operations. It combines agentic experience automation, engagement orchestration, and workforce empowerment capabilities. Organizations can deploy AI agents for self-service, sales and marketing, proactive engagement, and process automation, while knowledge management activates enterprise knowledge to improve self-resolution. The platform also provides copilots for agents and supervisors, workforce management, quality management, interaction analytics, and omnichannel routing. Intended for contact centers and CX teams, it supports industries such as financial services, healthcare, retail, and telecom. Access is offered through the CXone platform; pricing details are available via the official pricing page.
NICE CXone AI Features
Agentic experience automation for self-service and proactive engagement
Engagement orchestration across voice and digital channels
Workforce empowerment with copilots for agents and supervisors
AI-powered knowledge management
Workforce management with AI-based forecasting and scheduling
Quality management and interaction analytics
Omnichannel routing and interactive voice response
Pre-built integrations and developer tools/APIs
NICE CXone AI Use Cases
Automating customer self-service with AI agents
Orchestrating service journeys across the enterprise
Empowering contact center agents with real-time AI assistance
Improving workforce scheduling and quality management
Gaining insights from 100% of customer interactions
Managing enterprise knowledge for better self-resolution
NICE CXone AI FAQs
It is an enterprise customer experience AI platform that orchestrates human and AI agents to automate service, empower the workforce, and accelerate intelligent experiences at scale.
The platform includes agentic experience automation, engagement orchestration, workforce empowerment, knowledge management, copilots for agents and supervisors, workforce management, quality management, and interaction analytics.
It is designed for contact centers and customer experience teams across industries such as financial services, healthcare, retail, and telecommunications.
Yes, it offers AI agents for self-service that go beyond answering questions to fully automate customer intent through fulfillment.
Yes, it provides AI-based forecasting and scheduling to help keep service levels up and costs down.
Yes, Copilot for Agents empowers customer service agents with an AI companion to drive productivity and engagement.
Pricing information is available on the official NICE pricing page at nice.com/pricing.
Documentation and help resources are available at help.nice.com.
NICE CXone AI Official Information
- Company
- NICE
- Website
- https://nice.com/
- Documentation
- https://help.nice.com/
- Contact
- https://www.nice.com/contact-us
NICE CXone AI Pricing
Official pricing checked 2026-11-10. Base suite prices; AI capabilities may be included, add-ons or consumption-based depending on the package. Confirm scope with sales. Ultimate combines agent/session pricing and is omitted rather than represented as a single all-inclusive fee. Monthly billing in arrears.
Essential Suite
$135USD / per agent/month
Core Suite
$169USD / per agent/month
Complete Suite
$209USD / per agent/month
COMMUNITY REVIEWS
NICE CXone AI User Reviews
No reviews yet.
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