AI Customer Support Tools
PRODUCT OVERVIEW
Oracle Digital Assistant is an enterprise AI platform for creating conversational experiences across text, chat, and voice interfaces. It combines advanced natural language understanding, generative AI features, and a no-code conversational designer to build custom skills and digital assistants. The platform connects to Oracle Cloud applications (ERP, SCM, HCM, CX) and third-party systems via REST or Oracle Integration Cloud, and supports channels such as web, mobile, SMS, Slack, Microsoft Teams, and WhatsApp. Intended for businesses automating customer service, HR, and ERP workflows, it offers prebuilt skills, multilingual support, analytics, and bot-to-agent handoff. Access is available through Oracle Cloud, with a free trial and pay-as-you-go request-based pricing.
Sign up for Oracle Cloud Free Tier to explore Oracle Digital Assistant.
Use the official tutorial to build your first digital assistant.
Use the no-code conversational designer to create dialogue flows and skills.
Integrate with Oracle Cloud applications or third-party systems via REST or Oracle Integration Cloud.
Publish your assistant to web, mobile, SMS, Slack, Microsoft Teams, WhatsApp, and other supported channels.
Automating customer service inquiries and personalized recommendations
HR self-service for employees (e.g., goals, performance feedback, approvals)
ERP and SCM self-service processes (e.g., purchase orders, expenses)
Building custom chatbots for third-party and on-premises applications
Deploying voice assistants for business applications
Yes, Oracle Digital Assistant provides a complete platform for delivering conversation experiences with chat and voice interfaces with advanced natural language processing.
Yes, it provides a single platform from which you can create assistants that support all your users, both inside and outside your organization.
Yes, its advanced natural language understanding incorporates zero-shot learning and classification for multiple languages.
Yes, it enables you to connect to any applications and data sources via simple REST services or through Oracle Integration Cloud.
Yes, Oracle Digital Assistant supports all the most popular channels and webhooks.
Pricing is based on requests: $0.0232 per request with a minimum consumption rate of 250 requests per hour per instance. A request is defined as one round-trip interaction.
Yes, you can request a free trial via Oracle Cloud Free Tier.
Oracle Digital Assistant offers out-of-the-box chatbot skills for Oracle Cloud ERP, Oracle Cloud SCM, Oracle Cloud HCM, and Oracle Cloud CX.
Oracle Digital Assistant Cloud Service: USD 0.0232 per request, minimum 250 requests per hour per instance.
USD per round-trip request. Minimum consumption of 250 requests per hour for each instance.
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