AI Customer Support Tools
PRODUCT OVERVIEW
Amazon Lex is a fully managed AWS cloud service for building conversational interfaces into any application using voice and text. It provides building, testing, and deployment tools to create AI chatbots and chat interfaces that let users interact with applications through natural language, such as checking flight details, making bookings, or requesting changes. Documented uses include self-service customer support, human resource management, search, sales inquiries, social media messaging, and interactive voice response on phone calls. Bots can follow a request-and-response model or a continuous streaming conversation that keeps listening and can respond proactively. Pricing is pay-as-you-go with no upfront commitment or minimum fee, and new AWS customers can use a free tier for one year with monthly request limits.
Sign up for AWS and open the Amazon Lex console to begin building a bot.
Define intents and conversation flows for the voice or text interactions your application needs.
Use the provided testing tools, then deploy the bot into your application, messaging channels, or phone IVR.
Self-service customer support
Human resource management
Search and sales inquiries
Social media messaging bots
Interactive voice response on phone calls
Yes. Amazon Lex is a fully managed AWS service with building, testing, and deployment tools for creating AI chatbots and chat interfaces.
It lets users interact with your application through natural language, for example asking for flight details, making a booking, or requesting changes.
Documented uses include self-service customer support, human resource management, search, sales inquiries, social media messaging, and phone IVR.
New AWS customers can use a free tier for one year, processing up to 10,000 text requests and 5,000 speech requests per month.
It is pay-as-you-go with no upfront commitment or minimum fee, and pricing depends on whether you use request-and-response or streaming conversations.
In request-and-response, each user input is a separate API call; in streaming, multiple turns are processed in one streaming call and the bot can respond proactively.
Yes. Documented uses include interactive voice response (IVR) on phone calls.
Yes. The automated chatbot designer analyzes conversation transcripts to surface a bot design, charged at $0.50 per minute of training time.
Pay-as-you-go with no upfront commitment or minimum fee. New AWS customers can use a free tier for one year with monthly request limits; pricing varies by interaction model and usage.
Free usage for new AWS customers during the first year, limited to monthly text and speech request thresholds.
Usage-based pricing for request-and-response or streaming conversations, billed only for what you use with no upfront commitment.
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