AI Customer Support Tools
PRODUCT OVERVIEW
RingCentral AI is a suite of AI products built into the RingCentral communications platform. It includes AI Receptionist (AIR), which answers calls and texts around the clock, routes callers, captures leads, and books appointments; AIR Pro, a no-code studio for building custom voice-first AI agents that handle multi-step workflows across business systems; AI Virtual Assistant (AVA), which captures call, meeting, and message notes, provides summaries and action items, translates messages, and drafts replies; and AI Conversation Expert (ACE), which analyzes conversations to surface insights, update CRM records, and coach teams. These products work with RingEX and are aimed at businesses seeking to automate customer interactions and improve team productivity. AIR starts at $39 as an add-on to RingEX, ACE starts at $60, and AVA is included in RingEX plans. AI Customer Engagement Bundles combine these products; bundle pricing is available by contacting sales.
Enter your business website and AIR creates a pre-filled setup with your company description, business hours, FAQs, and greetings. Review and adjust greetings, routing rules, lead capture questions, and scheduling in the self-serve admin portal, then go live.
In the no-code AIR Pro Studio, describe the agent's goals in plain language, add knowledge sources, connect business systems, set guardrails, and test conversations before deploying.
AVA is included in RingEX plans and captures notes from calls, meetings, and messages, provides summaries and action items, translates messages, and drafts replies.
ACE summarizes and transcribes calls, video meetings, and emails, updates your CRM, offers AI coaching tips, and tracks topics, competitors, and products mentioned by customers.
Automating front-desk call handling and appointment booking
Building custom AI agents for multi-step customer workflows
Generating meeting notes, summaries, and action items for teams
Analyzing sales and service conversations for coaching and insights
RingCentral AI is a set of AI products built into the RingCentral platform, including AI Receptionist (AIR), AI Receptionist Pro (AIR Pro), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE).
AIR answers calls and texts around the clock, routes callers with a summary, captures leads, and books appointments.
AIR Pro is a no-code studio for building custom voice-first AI agents that can verify identities, update records, trigger alerts, and handle multi-step workflows across connected systems.
AVA is an assistant for employees that captures call, meeting, and message notes, provides summaries and action items, translates messages, and drafts replies.
ACE analyzes conversations by summarizing and transcribing calls, video meetings, and emails, updating CRM, offering AI coaching tips, and tracking topics, competitors, and products mentioned.
AIR starts at $39 as an add-on to RingEX, and ACE starts at $60. AVA is included in RingEX plans. Bundle pricing is available by contacting sales.
Yes, these products work with RingEX. AIR and ACE are add-ons, while AVA is included in RingEX plans.
No, RingCentral states that it does not use your data to train its AI models.
Prices shown are in USD. AIR and ACE are add-ons to RingEX; AVA is included in RingEX plans. Bundle pricing requires contacting sales.
Add-on to RingEX that answers calls and texts 24/7, routes callers, captures leads, and books appointments.
Add-on to RingEX that analyzes conversations to surface insights, update CRM, and coach teams.
Included in RingEX plans; assists employees with call, meeting, and message notes, summaries, translation, and message drafting.
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