Udesk
AI-powered customer service platform with omnichannel support, large-model chatbots, voice robots, agent assistance, and knowledge base tools.
AI Industry Applications ToolsNot specified
AI Customer Support Tools
- Introduction
- Enterprise AI customer service and marketing platform with omnichannel support, bots, call center, and private-domain operations.
- Added on
- 11/8/2026
- Pricing
- Not specified
- Official links
- Website, company & support ↗
PRODUCT OVERVIEW
What is NetEase Qiyu?
NetEase Qiyu (part of NetEase Zhioi Yunshang) is an enterprise service and marketing platform built around AI-driven customer service. It combines omnichannel online customer service across web, app, WeChat, Weibo, Douyin and mini-programs with a cloud call center, video customer service, ticketing, and intelligent quality inspection. AI capabilities include online and inbound robots, AI outbound calling, Agent Studio and Mind Studio for enterprise agents and knowledge, plus digital employees for product recommendation, store lookup, logistics and refunds. A separate AI private-domain suite supports WeCom operations with user profiling, AI strategy and script engines, chat assistants, conversation analytics and account nurturing. AI research tools cover surveys and customer voice. It targets service, operations and sales teams in retail, automotive, gaming, manufacturing and other industries; access is via free trial and consultation.
How to use NetEase Qiyu
- 1
Request a free trial
Use the free trial entry on the official site to register and access the AI customer service or AI private-domain products.
- 2
Connect service channels
Integrate web, app, WeChat, Weibo, Douyin, Alipay and Baidu mini-programs, or message interfaces, so inquiries arrive in one workbench.
- 3
Deploy bots and knowledge
Configure online or inbound robots and build a knowledge base with industry corpora to handle common questions and multi-turn business tasks.
- 4
Set up ticketing and quality inspection
Create tickets across channels for cross-team handling, and enable intelligent quality inspection over call recordings and text conversations.
- 5
Run private-domain operations
Use AI private-domain assistants to build user profiles, trigger strategies and scripts, and analyze WeCom conversations for insights.
NetEase Qiyu Features
Omnichannel online customer service across web, app, WeChat, Weibo, Douyin and mini-programs
Cloud call center with IVR routing and outbound calling tasks
Online and inbound robots with multi-turn task handling and industry knowledge bases
Ticketing system for cross-department collaboration
Intelligent quality inspection over full call and text records
Data dashboards and customizable reports
AI private-domain assistants for WeCom operations, scripts and conversation analysis
Digital employees for product recommendation, store lookup, logistics and refunds
AI research tools including surveys and customer voice
NetEase Qiyu Use Cases
Unified handling of customer inquiries from multiple digital channels
Automating common questions and business tasks with chatbots
Managing phone hotlines and outbound service campaigns
Cross-team issue resolution through ticketing
Quality monitoring of service conversations
WeCom private-domain user operations and conversion
Retail product recommendation and after-sales support
Customer research through surveys and voice analysis
NetEase Qiyu FAQs
The online customer service supports web, app, WeChat, Weibo, Douyin, Alipay mini-programs, Baidu mini-programs and message interfaces, so inquiries can be handled in one place.
Yes. It offers a cloud call center with stable call quality, multi-scenario routing, five-level IVR navigation and batch outbound calling tasks.
It provides 24/7 intelligent Q&A, handles complex business through multi-turn task dialogues, and can be built with industry knowledge bases and robot training services.
Yes. Tickets can be created through multiple channels and roles, then routed and processed with tools such as ticket association and preset replies.
It analyzes full call recordings and text service data, supports semantic, sentiment and service-standard rules, and provides visual quality reports.
It supports WeCom operations with user profiling, AI strategy and script engines, chat assistants, conversation analysis and account nurturing.
The official site provides free trial entries for its products; pricing details are available through consultation.
It provides solutions for retail, fashion, supermarkets, home appliances, mobile and digital, automotive, gaming, life services and other industries.
NetEase Qiyu Official Information
- Company
- NetEase
- Website
- https://b.163.com/
- Support
- yunshang@b.163.com
- Documentation
- https://b.163.com/home/help
- Contact
- https://b.163.com/home/help
NetEase Qiyu Pricing
The supplied pages offer free trials and consultation but do not list plan prices or billing periods.
See the official website for current pricing.
COMMUNITY REVIEWS
NetEase Qiyu User Reviews
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NetEase Qiyu Alternatives
Salesforce Commerce AI
AI for ecommerce merchandising, personalization, and shopping assistants on Commerce Cloud.
AI Industry Applications ToolsNot specified
