AI E-commerce Tools
PRODUCT OVERVIEW
Salesforce Commerce AI brings AI-powered capabilities to Commerce Cloud for ecommerce teams. It helps merchandisers automate routine tasks, create product groupings, update customer segments, and optimize sorting rules. It includes a configurable recommender that determines which product recommendations Einstein returns, and merchandisers can assign recommenders to content slots so personalized recommendations display across touchpoints. Agentic commerce and AI shopping assistants support personalized interactions from discovery to purchase. Access is sold through Salesforce Commerce Cloud; pricing is not published on the supplied pages.
Define the strategy Einstein uses to determine which product recommendations to return.
Configure a content slot on the site as a recommendation slot and specify the recommender to use.
Once configured, the content slot displays personalized recommendations across touchpoints.
Personalize product recommendations on ecommerce storefronts
Automate routine merchandising workflows
Optimize sorting rules and product groupings
Update customer segments for targeted experiences
Deploy AI shopping assistants to guide shoppers
They eliminate guesswork for merchandisers and tailor each buying experience as it unfolds, helping with tasks like manual merchandising, product groupings, customer segments, and sorting rules.
Benefits include business automation and productivity, tailored generative product recommendations, data-driven insights, and efficiencies in sales processes.
They can increase merchant productivity by automating routine tasks, optimizing processes, and providing personalized search and product discovery, while also helping increase sales through insights and personalization.
Consider your goals, use cases, and data strategy first, then evaluate functionality, features, scalability, compatibility, ease of integration, and standards for trust.
Yes. Users can configure a recommender that defines the strategy Einstein uses to determine which product recommendations to return, then assign it to a content slot.
Merchandisers configure a content slot as a recommendation slot and specify the recommender; the slot then displays personalized recommendations across touchpoints.
It is the use of AI agents to automate complex back-office operations in commerce.
They offer highly personalized customer interactions, guiding shoppers from discovery to purchase with intelligent recommendations and real-time support.
Prices shown are the US dollar list prices published on Salesforce's Sales Cloud and Slack pricing pages, billed per user per month. Salesforce notes its pricing pages are for information only and subject to change, and directs customers to a sales representative for detailed pricing. Agentforce for Sales, lead scoring, and several add-ons are listed as available for purchase and are not included in the base plan price. Slack Enterprise+ is priced only via sales contact.
A no-cost Salesforce sales suite for getting started with core CRM tools. It provides basic account, contact, lead, and opportunity management.
An entry-level paid sales suite priced per user per month. It builds on free CRM essentials with additional sales and campaign capabilities.
A mid-tier sales suite priced per user per month. It adds sales planning and program options plus a custom sales console app.
A higher-tier sales suite priced per user per month. It includes Slack Business+ and 500K Flex Credits per org, with Agentforce for Sales available for purchase.
An advanced sales suite priced per user per month. It includes Slack Business+, 1M Flex Credits per org, and sales programs.
The top sales suite tier priced per user per month. It includes Slack Enterprise+, 2.75M Flex Credits per org, and all sales planning and incentive tools.
A no-cost Slack plan for basic messaging and collaboration. It is limited to 90-day message history and small app and huddle allowances.
A paid Slack plan priced per user per month. It removes the free plan's history and collaboration limits for small teams.
A Slack plan for larger organizations priced per user per month. It adds AI-powered productivity and workflow automation on top of Pro features.
Slack's top enterprise plan with custom pricing available only by contacting sales. It adds custom agents and enterprise-grade controls.
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