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Verint

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Introduction
Enterprise CX automation platform combining AI agents, agent assist, workforce engagement and analytics on top of existing contact center systems.
Added on
11/5/2026
Pricing
Not specified
WebsiteAI Agents & Automation ToolsAI Agent Builders ToolsAI Workflow Automation ToolsAI Industry Applications ToolsAI Customer Support Tools
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PRODUCT OVERVIEW

What is Verint?

Verint is an enterprise customer experience (CX) automation platform that brings AI, automation and analytics together for contact centers and back-office teams. It layers onto existing CRM, workforce engagement and contact center systems without a rip-and-replace project. Core capabilities include conversational AI agents that automate tasks end-to-end, AI agent assist for in-the-moment guidance, supervisor assist, quality intelligence, workforce management, interaction recording, speech and text analytics, and voice-of-the-customer insights. Organizations use it to automate self-service and back-office workflows, support agents in real time, evaluate interactions and turn conversation data into validated insights. Access is arranged through sales and demo requests; no public self-serve pricing is listed.

How to use Verint

  1. 1

    Request a demo

    Use the official Get a Demo page to discuss your contact center and CX requirements with Verint.

  2. 2

    Integrate with existing systems

    The platform is designed to work with existing contact center, CRM and workforce engagement systems without a complete replacement.

  3. 3

    Select automation use cases

    Choose targeted use cases such as virtual assistants, agent copilots, workforce engagement or quality automation.

  4. 4

    Access support and customer resources

    Existing customers can use the Support page, Verint Connect and Verint Academy for help and learning.

Verint Features

Conversational AI agents that automate tasks end-to-end

AI agent assist providing in-the-moment guidance during interactions

Supervisor assist to automate manual work for supervisors and analysts

Quality intelligence evaluating human and automated interactions across channels

Workforce management for staffing and scheduling

Interaction recording across sources

Speech and text analytics with real-time AI transcription

Voice of the customer insights from customer conversations

Agentic orchestration for hybrid human and AI workforces

Designed to integrate with existing contact center and CRM systems

Verint Use Cases

  • Automating customer self-service conversations across voice and digital channels

  • Assisting contact center agents in real time during interactions

  • Evaluating quality and compliance across all interactions

  • Forecasting and scheduling contact center staffing

  • Turning customer conversations into validated CX insights

  • Automating back-office and operational workflows

Verint FAQs

No. Verint states its CX Automation Platform is designed to integrate with existing contact center, CRM, workforce engagement and enterprise systems without a complete technology replacement.

Verint lists self-service conversations, agent assistance, quality management, workforce engagement, knowledge delivery, compliance processes, analytics and customer journey optimization across digital and voice channels.

The platform includes conversational AI agents that automate tasks end-to-end, AI agent assist for in-the-moment help, and supervisor assist for supervisors and analysts.

Verint offers quality intelligence and automated quality management, with QM Intelligence described as scoring up to 100% of interactions with 99%+ AI accuracy in most instances.

Yes. Verint provides speech analytics, text analytics, real-time AI transcription and CX Intelligence to turn customer conversations across voice and digital channels into insights.

Verint states the platform is designed for regulated industries and complex operational requirements, with governance, security and compliance support, and says it serves 85% of the Fortune 100.

Verint provides Get a Demo and Contact Sales pages; no public self-serve pricing is listed on the supplied pages.

Verint offers a Support page, the Verint Connect customer community and Verint Academy for learning resources.

Verint Official Information

Company
Verint Systems Inc.
Website
https://verint.com/
Contact
https://www.verint.com/contact/

Verint Pricing

Not specified

No public pricing is listed; access is arranged through sales and demo requests.

See the official website for current pricing.

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