Yanxi

Yanxi is JD's intelligent human-computer interaction platform for enterprise service and marketing digitalization, covering text, voice and multimodal interaction.

Documented modules include online consultation robots, intelligent outbound calling, intelligent voice response, intelligent knowledge base, agent assistance, quality inspection and analysis, AI digital humans, intelligent CRM and an AI development platform.

You can submit an activation request through the platform's audit page, then sign in via the platform login entry once approved.

The site lists solutions for government, banking, retail, education, insurance, telecom operators, energy and manufacturing, plus customized options.

Yes, the platform states products can be purchased in flexible combinations or customized on demand, including industry-specific solutions.

No public price list is shown; the site directs interested enterprises to contact sales for consultation and a tailored plan.

It is built on self-developed AI and dual middle-platform engines for semantics/dialogue and voice, supporting flexible expansion and data sharing.

Yes, it includes intelligent outbound calling and intelligent voice response alongside text-based consultation capabilities.