Salesforce Service AI
Salesforce's AI for customer service, combining Agentforce agents, Einstein replies, and knowledge management to automate support and self-service.
AI Industry Applications ToolsNot specified
AI Customer Support Tools
- Introduction
- ServiceNow Virtual Agent provides conversational self-service and AI-guided assistance for employees and customers on the ServiceNow AI Platform.
- Added on
- 11/4/2026
- Pricing
- Not specified
- Official links
- Website, company & support ↗
PRODUCT OVERVIEW
What is ServiceNow Virtual Agent?
ServiceNow Virtual Agent is a conversational AI solution within the ServiceNow AI Platform that delivers self-service experiences for employees and customers. It uses natural language understanding to interpret requests, provide answers, and guide users through workflows such as IT service management, HR service delivery, and customer service management. Virtual Agent can be configured to handle common inquiries, automate routine tasks, and escalate to human agents when needed. It is intended for organizations seeking to improve service efficiency and user satisfaction. Access is available through the ServiceNow platform; pricing is not publicly listed and requires contacting ServiceNow sales.
ServiceNow Virtual Agent Features
Conversational self-service for employees and customers
Natural language understanding for request interpretation
Integration with ServiceNow workflows (ITSM, HR, CSM)
Automated handling of common inquiries and tasks
Escalation to human agents when needed
ServiceNow Virtual Agent Use Cases
IT service desk automation
HR service delivery self-service
Customer service management
Employee onboarding assistance
Routine task automation
ServiceNow Virtual Agent FAQs
It is a conversational AI solution on the ServiceNow AI Platform that provides self-service and guided assistance for employees and customers.
It integrates with ServiceNow workflows such as IT service management, HR service delivery, and customer service management.
Yes, it can escalate conversations to human agents when needed.
No, pricing is not listed on the provided page; contact ServiceNow sales for details.
Official documentation is available at the ServiceNow documentation site.
It automates routine inquiries and tasks to improve service efficiency and user satisfaction.
ServiceNow Virtual Agent Official Information
- Company
- ServiceNow
- Website
- https://servicenow.com/products/virtual-agent.html
- Documentation
- https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/virtual-agent-landing-page.html
- Contact
- https://www.servicenow.com/contact-us.html
ServiceNow Virtual Agent Pricing
Pricing is not publicly listed on the provided page. Contact ServiceNow sales for a quote.
See the official website for current pricing.
COMMUNITY REVIEWS
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